Community Pharmacist Consultation Service (CPCS)

Service commissioned from 29th October 2019 in community pharmacies signed up and registered to be able to provide it

Pharmacies Providing the Service (updated Aug 23):


Update: August 2021

Updating DoS to show CPCS availability

If the pharmacy has to close, it is important you update your DoS profile to show this. Please see guidance on how to upate:

Provider Pays Model from 1st April 2022.

On the 1st of April 2022, NHS England will stop paying for the IT support required to provide the Community Pharmacy Consultation Service in a community pharmacy. At that point, community pharmacies will be able to choose the solution they feel will provide them with the right tools to manage their notifications, consultations, and claims. The cost of that solution will be paid for by the pharmacy contractor. 

Update: March 2021

Animation and infographic launched by CPE explaining how GP practices can refer into the NHS Community Pharmacist Consultation Service (CPCS):

Reminder: December 2020

The Community Pharmacy Consultation Service (CPCS) connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy.

The CPCS takes referrals to community pharmacy from NHS 111 (and NHS 111 online for requests for urgent supply), but there are plans for referrals to be taken from other parts of the NHS in time. The CPCS aims to relieve pressure on the wider NHS by connecting patients with community pharmacy, which should be their first port of call and can deliver a swift, convenient and effective service to meet their needs.

The CPCS provides the opportunity for community pharmacy to play a bigger role than ever within the urgent care system.

CPCS replaces the previous NUMSAS and DMIRS pilots which are now decommissioned.

Service Summary

CPSC has produced the following summary document for pharmacy teams to share and reference:

Further information

More detailed information is available be read on the following CPE CPCS home page:



RPS training available: