Annual Complaints Report
Written by AlisonFreemantle on Friday 12th April 2024
MUST DO by 3rd May 2024
The annual complaints report for 2023/24 is a mandatory requirement for ALL community Pharmacies. This is now due.
Please complete the MS form via the link by 3rd May 2024.
Questions to be answered:
- Number of complaints which the pharmacy contractor received between 1st April 2023 and 31st March 2024
- What was the subject matter/s of complaints that the pharmacy contractor received
- Number of complaints which the pharmacy contractor decided were well-founded
- Number of complaints which the pharmacy contractor has been informed have been referred to the Health Service Commissioner to consider under the 1993 Act
- Any matters of general importance arising out of those complaints, or the way in which the complaints were handled
- Any matters where action has been or is to be taken to improve services as a consequence of those complaints