Contacting 111 for Patient Onward Referral

When you call 111 now on behalf of a patient e.g. when a patient is referred by NHS 111 for Pharmacy First and needs to be referred back to 111 for e.g. a minor illness which needs escalating or an urgent med request for a CD), there will be some preset options to choose from.

This is live from 10am on 1st May 2024.

Health Care Professionals, including pharmacists, will need to select option 3 for Health Care Professionals; upon selecting 3 there will be a further 3 options:

1. Ambulance Crews

2. Care homes

3. Health care professionals

Select option 3

Local 111 provider SCAS have always provided a dedicate Healthcare Professional line, these dedicated lines will remain in place for the time being alongside the new regional 111 Interactive voice response IVR.