NHS Annual Complaints Report 23/24
Written by AlisonFreemantle on Friday 5th April 2024
Getting the required information ready
The annual complaints report is a mandatory contractual requirement – every pharmacy will need to complete it even if you have had no complaints.
A link to an online MSForm will be sent by the NHSE Pharmacy Hub team next week for you to submit the data required. This will be sent to your NHSMail address.
What you will need to complete it:
- Number of complaints which the pharmacy contractor received between 1st April 2023 and 31st March 2024
- What was the subject matter(s) of complaints that the pharmacy contractor received
- Number of complaints which the pharmacy contractor decided were well-founded
- Number of complaints which the pharmacy contractor has been informed have been referred to the Health Service Commissioner to consider under the 1993 Act
- Any matters of general importance arising out of those complaints, or the way in which the complaints were handled
- Any matters where action has been or is to be taken to improve services as a consequence of those complaints