NHS Patient Complaints

There are two ways people can make a complaint about GPs, dentists, optometry practices or pharmacies:

• They can complain to the healthcare provider: the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
• They can complain to the commissioner of the service: the organisation that paid for the service or care they received (NHS England).

In the South East, complaints made to the commissioner are managed by the South East Complaints Hub which is hosted by NHS Frimley ICB and works on behalf of all the ICBs in the South East.

The postal address for the South East Complaints hub has recently changed to:

South East Complaints Hub

NHS Frimley Integrated Care Board

King Edward VII Hospital

St Leonards Road

Windsor

SL4 3DP

The phone number and email address remain the same:

Phone number: 0300 561 0290

Email address: Frimleyicb.southeastcomplaints@nhs.net