Supplier Portal Changes

In October, a new interactive supplier portal will be launching, which will make it quicker and easier for you to do business with NHS England, Integrated Care Boards, Commissioning Support Units and the Health Services Safety Investigations Body (HSSIB).

Through the new portal, managed by NHS Shared Business Services, you will be able to:

• Track the status of invoices and credit notes
• Raise and track support requests and get indicative resolution dates 
• Change details, including name, address and bank account

To use the portal, you will need to verify your details. You will shortly receive an email to invite you to do this.

There will be a brief cutover period whilst we implement these improvements. For that reason, please note that:

• No purchase orders will be issued after 25 September until 30 September.
• No invoices will be scanned or uploaded between 20 and 30 September 2025.
• No BACs payments will be made between 25 September and 1 October 2025.